General conditions

The purpose of these general conditions of sale is to regulate the distance sale of products from Optiverópticos SL, hereinafter "optiveropticos.com" "web" and the people or companies that act as consumers, hereinafter "clients" for Spain, Portugal, Europe, America and Asia.

The offer of products is made through optiveropticos.com OPTIVERÓPTICOS, S.L. B-53559974 Mercantile Registry of Alicante volume 2092, book 0, Folio 34, Section 8, Sheet A-46616 Sheet Bis 1st Inscription. Registered office Padre Manjón, 9 03600 Elda, Alicante SPAIN.

Online orders to the web, by email to tienda@optiveropticos.com , tlf. 96 698 58 92.

The PRE.CON relation. POST. CONTRACTUAL held remotely between optiveropticos.com and customers is governed by these conditions of sale, as well as by the Royal Legislative Decree of 1/2007 November 16 for the defense of consumers and users and mandatory compliance by businessmen in its relationships with consumers.

Placing an order by the client implies full acceptance without reservation of these conditions, in which the contract between optiveropticos.com and the clients will be formalized.

Only customers of legal age may contract with optiveropticos.com.

Conditions articles Opportunities

Opportunities is the section of articles already discontinued by the manufacturer, for which reason it does not have spare parts and warranty, so they are opportunities. Its price is balance.

The opportunities section can be very interesting when you find something that you already know and have no option to buy in a regular store, because they no longer have the product.

Some of them, not always, may have a small "tare" as a result of storage or handling, which of course does not prevent its use and enjoyment

The purchase of this product is subject to these conditions.

Contact lenses

When buying contact lenses, it is essential to take into account that the Seller sends the contact lenses as long as the following conditions are met:

- When buying contact lenses, the customer confirms that they have been prescribed by an optician or ophthalmologist and that he visits him for his eye examination at least once a year. Optiver Ópticos is not responsible for health damages that may be caused by the use of contact lenses, so the customer agrees to buy contact lenses that have only been tested and adapted by a vision specialist. Contact lenses require special care, the appropriate indications for care and cleaning should be carried out as recommended by your optician or ophthalmologist or by following the instructions found in the product information.

- If the user has changed the brand of contact lenses, it is essential that your ophthalmologist, an optician who specializes in contact lenses, verifies the adaptation of the same. In case of side effects or eye damage, it is necessary to consult an ophthalmologist or a contact lens specialist and follow the instructions on the box.

- The tolerance of the supplied product is the sole responsibility of the corresponding manufacturer. The manufacturer supplies the goods in the original unopened packaging. The correct application and handling of contact lenses is the sole responsibility of the user. The duration of use indicated for contact lenses refers to a period of time calculated according to the average of use. To avoid eye problems, it is essential not to exceed the period of use indicated in the instructions on the box. In case of irritation, it is recommended to stop using the contact lenses immediately and consult an ophthalmologist.

Claims

Customers can contact customer service by phone 96 696 58 92 or by email at tienda@optiveropticos.com and optiveropticos.com will proceed to attend to your proposal as soon as possible.

Applicable law and jurisdiction

These general conditions of sale, as well as any contract entered into between optiveropticos.com with the client, are governed by Spanish legislation.

For any conflict that may arise between optiveropticos.com and customers as consumers, the courts and tribunals of the consumer's domicile will be competent.

Returns The client will have the right to withdraw from the contract for a period of 14 calendar days from the date of receipt of the order, however, the client will not be able to exercise the right of those cases provided for by article 103 of the consumer law . You will not have the right to withdraw from the Contract whose object is the supply of any of the following products:

Personalized items

Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. Please return the item using or including its original packaging. It should also include all the instructions, documents and packaging of the products. In any case, you must deliver together with the product to be returned the ticket that you will have received at the time of delivery of the product duly completed. No refund will be made if the product has been used beyond the mere opening of it or if it has suffered any damage, so you must be careful with the products while they are in your possession.

If your return is for an exchange of another product, we take care of collecting it and sending you the new one free of charge, always in the first exchange. In the second, the expenses are already borne by the client.

If it is a return, without purchase, within 14 business days, 8 euros of shipping costs will be deducted.

Guarantees

Optiveropticos.com is liable for any failure of conformity of the contract products for a period of two years from the delivery of the product, unless proven otherwise by the date that appears on the ticket or invoice, excluding misuse or maintenance defective made by the customer. For this, the client sends us the product and the possible defect or misuse is analyzed, and it is communicated.

AFTER TWO YEARS

Optiveropticos.com has a repair service to be able to replace parts or product needs.